Shipping & Returns
Delivery and returns for LUMÉRA Beauty Club orders in the Netherlands.
Delivery in the Netherlands
LUMÉRA Beauty Club ships within the Netherlands. The available delivery options and their exact costs are shown at checkout, before you complete your order.
Your 14-day right of withdrawal
Under Dutch and EU consumer law you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. After you tell us, you have 14 days to return the product.
Hygiene exception
Lash clusters are personal care products. For hygiene reasons, the right of withdrawal ends once the sealed product packaging is opened. Unopened, sealed products can always be returned within the withdrawal period.
How to return
Returns are arranged online: contact us via the contact form or at layla@lumerabeautyclub.com with your order number, and we will register your return with DHL so you can hand in the parcel at a DHL point. The exact return location is confirmed with your return registration.
Who pays the return shipping
If you return an unopened product under the right of withdrawal, you pay the return shipping costs. Choose a tracked and insured shipping method, as you are responsible for the parcel until it reaches us. If your order arrived damaged, faulty or incorrect, we cover the return shipping and send a free replacement or refund.
Refunds
We refund the purchase price and the original delivery costs within 14 days of receiving your unopened return, using the same payment method you used to order.
Damaged or incorrect orders
Please contact us with your order number and clear photographs of the parcel and product, and we will replace or refund them free of charge.